Effective Date: September 24, 2026
Website: https://sinaiprdts.com
Operating Business Entity: Asinailee General Trading Ltd (t/a Sinai Products)
Location: Makindye Division, Bukasa, Kampala, Uganda
Postal Address: P.O. Box 154171, Kampala, Uganda
Contact Email: info@sinaiprdts.com | asinaileegeneraltrading@gmail.com
Contact Phone: +256 770 450853 | +256 758 778496
1. Agreement to Terms
By accessing, browsing, or purchasing from sinaiprdts.com (the “Website”), you agree to be bound by these Terms and Conditions (“Terms”) and all applicable laws of the Republic of Uganda. If you do not agree with any part of these Terms, you must refrain from using the Website.
2. Business Description & Social Impact
Sinai Products is an e-commerce platform operated by Asinailee General Trading Ltd, offering skincare, cosmetics, personal care, hair care, fragrances, and fashion items.
Proceeds generated from Sinai Cosmetics and Fashion operations support Shelter Arm Organization, a registered non-governmental organization (NGO) in Uganda dedicated to mentoring individuals, empowering livelihoods, and supporting vulnerable children and orphans.
3. Account Registration & User Conduct
Account Responsibility: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
Accuracy: You agree to provide accurate, current, and complete information during checkout or account creation.
Age Requirement: You must be at least 18 years old or operating under the supervision of a parent or legal guardian to make purchases on this site.
Prohibited Conduct: You must not misuse this website by introducing viruses, attempting unauthorized access, harvesting user data, or placing fraudulent orders.
4. Products, Pricing, and Availability
Product Descriptions: We make every effort to display product colors, ingredients, and descriptions accurately. However, skin types vary, and individual results may differ. Always review product ingredients for potential personal allergens.
Pricing: All prices listed on the Website are in Ugandan Shillings (UGX) unless specified otherwise. We reserve the right to change prices at any time without prior notice.
Availability: Products are subject to stock availability. In the event that an item becomes unavailable after an order is placed, we will notify you promptly and offer a replacement or full refund.
5. Orders and Payment
Order Confirmation: Placing an order constitutes an offer to purchase. An order is confirmed once payment is authorized and you receive an order confirmation via email or SMS.
Payment Methods: We accept Mobile Money (MTN / Airtel), debit/credit cards, and direct bank transfers as indicated during checkout.
Right to Cancel: We reserve the right to refuse or cancel any order if fraud or an unauthorized/illegal transaction is suspected.
6. Shipping, Delivery, and Risk of Loss
Delivery Areas: We deliver across Kampala, surrounding regions, and across Uganda through local logistics partners.
Delivery Times: Delivery estimated timelines provided at checkout are estimates only and are not guaranteed.
Risk of Loss: Risk of loss and title for products pass to you upon delivery of the items to the carrier or provided delivery address.
7. Returns, Refunds, and Exchanges
Cosmetics & Personal Hygiene Policy: Due to health and hygiene standards, opened, unsealed, or used skincare, cosmetics, or personal care products cannot be returned or exchanged unless defective or damaged upon arrival.
Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect product, you must notify customer support within 48 hours of receipt at info@sinaiprdts.com or via WhatsApp at +256 770 450853 with proof of purchase and photographs.
Refund Processing: Approved refunds will be processed using the original method of payment or store credit within 5-10 business days.
8. Intellectual Property
All content on sinaiprdts.com—including logos, product brand names, text, graphics, cosmetics designs, images, and software code—is the property of Asinailee General Trading Ltd or its content suppliers and is protected by Ugandan and international intellectual property laws. You may not reproduce, distribute, or create derivative works without express written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Asinailee General Trading Ltd, its directors, employees, and affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or purchased products.
Patch Testing: Customers are advised to conduct patch tests for topical skincare and cosmetic products prior to full application. Sinai Products is not liable for individual adverse skin reactions or allergies resulting from unnotified sensitivities.
10. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Uganda. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Uganda.
11. Amendments
We reserve the right to revise these Terms and Conditions at any time. Your continued use of the Website following changes indicates your acceptance of the updated Terms.
12. Contact Information
For any questions, inquiries, or support regarding these Terms and Conditions, please contact:
Asinailee General Trading Ltd (Sinai Products)
P.O. Box 154171, Makindye Division, Bukasa, Kampala, Uganda
Email: info@sinaiprdts.com | asinaileegeneraltrading@gmail.com
Phone / WhatsApp: +256 770 450853 | +256 758 778496
Operating Hours: Monday – Saturday: 8:00am – 8:00pm | Sunday: 10:00am – 6:00pm EAT