Effective Date: September 24, 2026

Website: https://sinaiprdts.com

Data Controller: Asinailee General Trading Ltd (t/a Sinai Products)

Registered Address: P.O. Box 154171, Makindye Division, Bukasa, Kampala, Uganda

Contact Email: info@sinaiprdts.com | asinaileegeneraltrading@gmail.com

Contact Phone: +256 770 450853 | +256 758 778496

1. Introduction

Asinailee General Trading Ltd (“Sinai Products”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you visit or make a purchase from sinaiprdts.com (the “Website”), in compliance with the Data Protection and Privacy Act, 2019 and the Data Protection and Privacy Regulations, 2021 of the Republic of Uganda.

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Key Data Protection Principles

In accordance with Ugandan data protection laws, we ensure that your personal data is:

  • Processed lawfully, fairly, and in a transparent manner.

  • Collected for specified, explicit, and legitimate purposes (order fulfillment, customer service, and platform operation).

  • Adequate, relevant, and limited to what is necessary for those purposes.

  • Accurate and kept up to date.

  • Kept in a form that permits identification for no longer than is necessary.

  • Processed securely to protect against unauthorized access, loss, or damage.

3. Information We Collect

We collect personal data directly from you when you interact with our e-commerce store and website features:

A. Personal Data You Provide Directly

  • Order & Billing Information: Full name, billing address, shipping/delivery address, phone number, and email address provided during WooCommerce checkout.

  • Account Information: Username, password, order history, and saved addresses created when registering an account on our store.

  • Customer Support & Contact Forms: Name, email, phone number, and message content submitted via our contact forms or customer inquiry emails.

  • Reviews & Comments: Product reviews, comments, or feedback submitted on our product pages or blog posts.

B. Payment Data

Payment transactions are processed securely by third-party payment gateways (such as Mobile Money, Visa/Mastercard processors, or bank transfers). Sinai Products does not store raw credit/debit card numbers or Mobile Money PINs on our WordPress servers.

C. Automatically Collected Technical Data

When you navigate our website, our WordPress platform automatically collects:

  • IP address, browser type and version, time zone setting, operating system, and platform.

  • Device information and browsing actions (pages viewed, time spent, cart additions, search queries).

4. How We Use Your Personal Data

We process your personal information for the following specific purposes:

  1. Order Processing & Delivery: Processing orders, issuing invoices, arranging shipping/delivery, and communicating order status updates.

  2. Customer Service: Responding to inquiries, resolving complaints, and providing post-purchase support.

  3. Account Management: Maintaining your user account and saved preferences.

  4. Marketing & Communication: Sending newsletter updates, promotional offers, or beauty tips (only where you have explicitly opted in).

  5. Security & Fraud Prevention: Monitoring transactions to prevent fraud, protect website security, and enforce our Terms and Conditions.

  6. Legal & Regulatory Compliance: Complying with applicable laws, tax requirements, and statutory obligations in Uganda.

5. WooCommerce Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience, remember cart contents, and gather statistical data.

Standard Cookies Used:

  • woocommerce_cart_hash & woocommerce_items_in_cart: Helps WooCommerce remember cart items and changes.

  • wp_woocommerce_session_: Contains a unique code for each customer so that WooCommerce knows where to find cart data in the database.

  • WordPress Session Cookies: Maintains user login sessions for registered account holders.

  • Analytics Cookies: Tracks anonymous traffic and user behavior to help us optimize store performance.

You can manage or disable cookies through your browser settings; however, disabling cookies may impair core e-commerce functions such as the shopping cart and checkout.

6. Sharing Your Data

We do not sell, rent, or trade your personal data. We only share personal data with trusted third parties necessary to operate our business:

  • Logistics & Delivery Partners: Local couriers and delivery agents in Uganda to fulfill physical orders.

  • Payment Processors: Authorized Mobile Money and card processing gateways to complete checkout transactions.

  • Hosting & Website Infrastructure: Web hosting and IT maintenance providers bound by strict confidentiality standards.

  • Legal Authorities: When required by law, court order, or regulatory authority (such as the Personal Data Protection Office of Uganda – PDPO).

7. Data Storage and Security

We implement physical, technical, and administrative security measures to protect your data from unauthorized access, alteration, or disclosure. SSL encryption (HTTPS) is active across all parts of our website.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. In the event of a personal data breach affecting your rights, we will notify you and the Personal Data Protection Office (PDPO) as required under Ugandan law.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including accounting, statutory tax reporting, and dispute resolution requirements under Ugandan commercial law.

  • Account information is retained until you request account deletion.

  • Order records are retained for a minimum of 7 years to satisfy statutory tax and financial reporting requirements.

9. Your Rights as a Data Subject

Under the Uganda Data Protection and Privacy Act, 2019, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete personal data.

  • Right to Erasure (Right to be Forgotten): Request deletion of your personal data where there is no legal requirement for us to keep it.

  • Right to Object / Opt-Out: Object to processing your data for direct marketing purposes at any time.

  • Right to Data Portability: Request transfer of your data to another service provider in a structured format.

To exercise any of these rights, contact us at info@sinaiprdts.com.

10. Complaints and Regulator Contact

If you believe your data protection rights have been infringed, please contact us first so we can resolve the matter. You also have the right to lodge a complaint directly with the national authority:

Personal Data Protection Office (PDPO) Uganda

National Information Technology Authority – Uganda (NITA-U)

Website: https://www.pdpo.go.ug

Email: info@pdpo.go.ug

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated “Effective Date.”

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